Get help instantly, Never
Every customer can raise tickets directly to your own dedicated help desk team who will respond to your issue in a 'competitor-beating' time.
Save money you would
We never charge call out charges, or for our time traveling. You pay us only for our expertise.
Never forget a password
Stored in our secure password database, we hold your information relevant to your network infrastructure. Furthermore we can communicate directly with any third party vendors to assist resolving complex issues with line-of-business applications.
Named staff at Tekkers IT
to deal with on a daily
Get to know a central point of contact for your daily needs, and due to our extremely high staff retention rate you will deal with the same staff on a daily basis!
24x7 Basic Monitoring
As a standard, all of our customers are entitled to a free, basic level of monitoring on all PC's and Servers. This monitoring can detect potential issues with disk drives running out of space, or processor and memory utilization being consistently too high.
Covers any issues relating to your server infrastructure. Ensuring your critical services and applications are running to the best of their ability. Combined with our monitoring services, issues can be detected and resolved before they turn into bigger, company-wide issues that could cause a loss of service.
Microsoft Update & Patch Management
We regularly test and approve the latest Microsoft patches, as well as some third party programs such as Flash, Adobe Reader and Java. Your PC's and Servers will always be kept up-to-date with the latest recommended updates, to reduce the security risk to your business. Furthermore, we will always aim to prevent any damaging application updates from being installed on your systems, as this does happen from time to time.
24x7 Monitoring of Core Infrastructure
Full monitoring enables us to look much closer than our basic monitoring offering. Here we can pre-emptively identify failed server components, ensuring they are replaced before or immediately at the time they fail, rather than potentially missing these failures that can lead to a catastrophic data loss. We can also monitor supported vendors backup jobs to ensure backups complete without any errors, and monitor broadband connectivity for issues such as packet loss.
8-hour Standard Response SLA
All of our customers can expect an excellent level of response. Even with an 8-hour standard SLA, our average response time is much, much faster.
Anti-Virus protection for Desktops and Servers
Desktop anti-virus protection with scheduled weekly full scans to protect against viruses.
Support for all staff and their IT devices. Use Tekkers as your IT help desk to resolve any technical issue. The majority of user support we provide is performed remotely, with on-site assistance required as needed.
William Ware of Warner Goodman discusses how Tekkers have supported them on a consultative basis to effectively manage a 45% increase in conveyancing contracts.
All of our customers receive a basic level of service, at no additional charge.
Covers ‘the essentials’ for a fixed monthly cost
For when you need a fully inclusive service
Download our brochure for more detail or call our team on 01329 888625 to discuss the options best for you.
Ad hoc support whenever you need
Regular back ups of all your critical files
Hassle free IT managed for you all day, every day
Use our expertise to help make the right choices
Super fast internet when you need it
Complete connected phone solutions
Helping you develop a long term plan
Here to protect your business against threats