Need immediate IT support? Even if you're not a customer call 01329 888625 now for priority support!

Instant IT support? Call 01329 888625

Support

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Partnering with:

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IT Support for businesses in Hampshire and West Sussex, for all areas of your business needs. Whether you need support for your existing IT staff, or need someone to take care of all your IT needs, our services and solutions cover those needs. Costs range from Pay-and-go through to monthly fixed-cost, all backed up by a huge amount of excellent feedback from our customers.

Service and Support

Our portfolio of solutions, including Cyber Security, Managed Services, Consultancy, Connectivity and Disaster Recovery have you covered. Based from our offices in Fareham and supporting a growing customer base in Hampshire and West Sussex, Tekkers IT Solutions are positioned to provide services above and beyond that of our competitors.

Questions?

Please see the links below to help you answer common questions we are often asked when discussing IT Support needs with customers.
Should I employ or outsource?
How much does it cost to employ?
How much does it cost to outsource?
How to get the best out of IT Support

100% customer retention Pete

Pete Matheson, Managing Director

Standard support services

 

Our wide range of support services covers all areas that a business might need for their IT services. Whether you have existing on-site IT support that just needs assistance now and then, to a firm with no internal IT resources and needs full time assistance - our support packages are designed to fit in to meet your requirements.

 
Support Help

Get help instantly, Never Wait Again
Every customer can raise tickets directly to your own dedicated help desk team who will respond to your issue in a 'competitor-beating' time.

Support Savings

Save money you would usually spend
We never charge call out charges, or for our time traveling. You pay us only for our expertise.

Support Password

Never forget a password again
Stored in our secure password database, we hold your information relevant to your network infrastructure. Furthermore we can communicate directly with any third party vendors to assist resolving complex issues with line-of-business applications.

Support Staff

Named staff at Tekkers IT to deal with on a daily basis
Get to know a central point of contact for your daily needs, and due to our extremely high staff retention rate you will deal with the same staff on a daily basis!

Support services overview

Support Monitoring

24x7 Basic Monitoring
As a standard, all of our customers are entitled to a free, basic level of monitoring on all PC's and Servers. This monitoring can detect potential issues with disk drives running out of space, or processor and memory utilization being consistently too high.

Support Server

Server Support
Covers any issues relating to your server infrastructure. Ensuring your critical services and applications are running to the best of their ability. Combined with our monitoring services, issues can be detected and resolved before they turn into bigger, company-wide issues that could cause a loss of service.

Support Microsoft

Microsoft Update & Patch Management
We regularly test and approve the latest Microsoft patches, as well as some third party programs such as Flash, Adobe Reader and Java. Your PC's and Servers will always be kept up-to-date with the latest recommended updates, to reduce the security risk to your business. Furthermore, we will always aim to prevent any damaging application updates from being installed on your systems, as this does happen from time to time.

Infrastructure Support

24x7 Monitoring of Core Infrastructure
Full monitoring enables us to look much closer than our basic monitoring offering. Here we can pre-emptively identify failed server components, ensuring they are replaced before or immediately at the time they fail, rather than potentially missing these failures that can lead to a catastrophic data loss. We can also monitor supported vendors backup jobs to ensure backups complete without any errors, and monitor broadband connectivity for issues such as packet loss.

Support SLA

8-hour Standard Response SLA
All of our customers can expect an excellent level of response. Even with an 8-hour standard SLA, our average response time is much, much faster.

AntiVirus Support

Anti-Virus protection for Desktops and Servers
Desktop anti-virus protection with scheduled weekly full scans to protect against viruses.

User Support

User Support
Support for all staff and their IT devices. Use Tekkers as your IT help desk to resolve any technical issue. The majority of user support we provide is performed remotely, with on-site assistance required as needed.

Speech mark
gary

Having just switched to Tekkers we have been very happy with the changeover, the support and advice given to improve our operation and resilience.

Gary Stocks General Manager Royal Southampton Yacht Club Ltd 13th May 2016

Mans Name and Company

"Brilliant!"

William Ware of Warner Goodman discusses how Tekkers have supported them on a consultative basis to effectively manage a 45% increase in conveyancing contracts.

We had 60 PDA devices to be set up with email, tracker and diary software for our Operatives. Connor worked through them methodically resulted in the roll out this morning with minimal issues. Great support service! Thanks Connor!

Dean Churcher, CURA HomeCare Director/Owner

Hilary Testimonial

Many thanks for the immediate resolution

Hilary Tinsley Prospect Estate Agents

Support offering...

FREE

All of our customers receive a basic level of service, at no additional charge.

  • Pro-Active monitoring against downtime
  • Password Management
  • 24x7 Access to Support

I'd like to know more

Essentials+

Most popular

Covers ‘the essentials’ for a fixed monthly cost

  • All of the FREE services plus...
  • Anti-Virus Protection
  • Microsoft Update and Patch Management
  • Pay-and-Go or Block Time support

I'd like to know more

Partnership

For when you need a fully inclusive service

  • All of the Essentials services plus...
  • Contracted SLA’s
  • Server and Desktop support
  • Remote + On-Site
  • Quarterly Strategy Meetings

I'd like to know more

Interested?

Download our brochure for more detail or call our team on 01329 888625 to discuss the options best for you.

Download Brochure

Support Brochure

What else do we offer?

IT Support

Support

Ad hoc support whenever you need

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IT Back up

Back up

Regular back ups of all your critical files

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Managed IT

Managed

Hassle free IT managed for you all day, every day

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IT Consultancy

Consult

Use our expertise to help make the right choices

See more >

Business Internet

Internet

Super fast internet when you need it

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VoIP Telephone Systems

Telephony

Complete connected phone solutions

See more >

IT Strategy Development

Strategy

Helping you develop a long term plan

See more >

IT Security

Security

Here to protect your business against threats

See more >