IT Support for Business. For Support call 01329 888625 or for General Enquiries call 01329 552500.

Need immediate IT support? 01329 888625.

IT Support

Looking for IT Support for 10 – 200 Staff? Book a call today!

Partnering with:

2019 Multi-award Winning IT Support for your Business, with a simple monthly cost to cover all support. Our service covers all everything from the essential IT Security basics, right up to board level strategic guidance, all backed up by our excellent customer feedback.

Service and support

Our services cover Disaster Recovery and Business Continuity, Hosted Phone Systems, Cyber SecurityConsultancy, Internet Connectivity and of course our award winning IT Support services. Based from our offices in Fareham and supporting a growing customer base in Hampshire and West Sussex, Tekkers IT Solutions are positioned to provide services above and beyond that of our competitors.

Common questions

Here are some of the common questions we are asked when discussing IT Support needs with customers. Click on each to read more.

Hello

If the above sounds interesting, download our brochure and take a look at our support in more detail.

Standard support services

Our wide range of support services covers all areas that a business might need for their IT services. Whether you have existing on-site IT support that just needs assistance now and then, to a firm with no internal IT resources and needs full time assistance – our support packages are designed to fit in to meet your requirements.

Get help instantly, Never Wait Again

Every customer can raise tickets directly to your own dedicated help desk team who will respond to your issue in a ‘competitor-beating’ time.

Save money you would usually spend

We never charge call out charges, or for our time traveling. You pay us only for our expertise.

Never forget a password again

Stored in our secure password database, we hold your information relevant to your network infrastructure. Furthermore we can communicate directly with any third party vendors to assist resolving complex issues with line-of-business applications.

Named staff at Tekkers IT to deal with on a daily basis

Get to know a central point of contact for your daily needs, and due to our extremely high staff retention rate you will deal with the same staff on a daily basis!

Support services overview

24x7 Basic Monitoring

As a standard, all of our customers are entitled to a free, basic level of monitoring on all PC’s and Servers. This monitoring can detect potential issues with disk drives running out of space, or processor and memory utilization being consistently too high.

Server Support

Covers any issues relating to your server infrastructure. Ensuring your critical services and applications are running to the best of their ability. Combined with our monitoring services, issues can be detected and resolved before they turn into bigger, company-wide issues that could cause a loss of service.

Microsoft Update & Patch Management

We regularly test and approve the latest Microsoft patches, as well as some third party programs such as Flash, Adobe Reader and Java. Your PC’s and Servers will always be kept up-to-date with the latest recommended updates, to reduce the security risk to your business. Furthermore, we will always aim to prevent any damaging application updates from being installed on your systems, as this does happen from time to time.

24x7 Monitoring of Core Infrastructure

Full monitoring enables us to look much closer than our basic monitoring offering. Here we can pre-emptively identify failed server components, ensuring they are replaced before or immediately at the time they fail, rather than potentially missing these failures that can lead to a catastrophic data loss. We can also monitor supported vendors backup jobs to ensure backups complete without any errors, and monitor broadband connectivity for issues such as packet loss.

6-hour Standard Response SLA

All of our customers can expect an excellent level of response. Even with an 6-hour standard SLA, our average response time is much, much faster.

Anti-Virus protection for Desktops and Servers

Desktop anti-virus protection with scheduled weekly full scans to protect against viruses.

User Support

Support for all staff and their IT devices. Use Tekkers as your IT help desk to resolve any technical issue. The majority of user support we provide is performed remotely, with on-site assistance required as needed.

The best we’ve ever had

We’re proud of the IT support service we provide for our customers – often delivering added value beyond their expectations. However, it’s easy for us to say that. Take a look at what our customers say and why they use Tekkers IT for their IT support.

Friendly, Helpful and Professional Service. Would I use them again, Yes without hesitation. Excellent Service.


Paul Bowles
SSC I.T Specialist

Speedy resolution to even the lowest priority problem. Helpful and friendly on the phone and remote support sessions. Thanks to all the team!


Richard Smith
Contract Support Engineer

Speedy response. Precise advice. Fantastic service. Take a bow Tekkers


Rob Milner
Accountant

Our Services

What else do we offer?

Support

Ad hoc support when you need

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Back up

Regular back ups of all your critical files

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Consult

Make the right choices, using our expertise

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Internet

Super fast internet when you need it

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Telephony

Complete connected phone solutions

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Strategy

Helping you develop a long term plan

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Security

Here to protect your business against threats

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IT Director

The full expertise of an experienced IT Director

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